Climbers can check in using their QR codes in BETA in two ways.
The first is through the dashboard,
Visitor QR code check in via Dashboard
How to set up a dedicated device, via the BETA dashboard.
and secondly through using the app via Kiosk Mode
Visitor QR code check in via Kiosk Mode (App)
Learn how to check in visitors using dynamic QR codes in Kiosk Mode.
Please see our Specific Hardware requirements page for more details,
BETA's Hardware Requirements
Essential guidance for BETA's hardware requirements and recommendations to ensure optimal performance and compatibility for your gym's setup.
The QR code used by climbers for check-ins is dynamic, meaning it changes frequently for security purposes. The dynamic QR-code system ensures that the correct climber is checking in.
Each code is valid only for a limited time and will expire either after a short duration or immediately upon being scanned. This helps prevent screenshots from being reused or shared among climbers.
This ensures that only verified individuals, ie those with valid forms/AORs, correct profiles, or approved climbing proficiency, can check in. It helps gyms prevent unverified or unauthorized access.
What if a Visitor cannot generate a QR code or see their entry in the app?
Troubleshooting QR Code and Pass Display Issues in the BETA App
Troubleshooting missing passes, and climbers unable to generate a QR code in the BETA app.
The QR code scanned by your scanner* will automatically be entered into BETA. You will get an audio + visual confirmation if the person checking in is successful or not.
*please ensure any/all the correct software/drivers are installed for your scanner.
Check out the dedicated Apple Guide
https://support.apple.com/en-gb/guide/ipad/ipada16d1374/ipados
App Pinning (formerly Screen Pinning) allows you to lock a specific app to the screen. This is ideal when guests are using BETA on your tablet or phone, as it prevents them from exiting the app.
Initial Setup: Enable the Feature in Device Settings
Before you can pin an app, you must activate the master setting within the UI system.
Open the Settings app.
Navigate to Security and privacy.
Scroll to the bottom and tap More security settings.
Locate the option labeled Allow apps to be pinned (or Pin app on some models).
Important: Tap the text of the setting (rather than just the toggle) to enter the sub-menu.
Switch the top toggle to On.
Enable the toggle for Lock phone after unpinning.
Note: This ensures the device returns to the lock screen immediately after unpinning, requiring biometrics or a PIN to regain full access.
Visitor QR code check in via Dashboard
How to set up a dedicated device, via the BETA dashboard.
Visitor QR Codes
This help article covers the various QR codes connected to a visitor's profile.
Choose Gym Wide Check-in Validation Requirements
Learn how to manage the "Allow Unverified Auto Check-In" feature for QR code generation, ensuring only verified climbers access the gym with the right credentials.
Looking to use physical tags?
Visitor Physical Key Cards / Tags & External IDs
A physical tag is a scannable ID (e.g. barcode, QR code, or NFC chip) that can be assigned to a visitor's profile for use at check-in or for identification purposes.
The BETA app displays two different QR codes:
Share Profile QR code - used to share your BETA profile with others e.g., reception/desk staff
Entry/Check in QR code - used to check a climber in with a pass they’ve purchased
The Share Profile QR code can still be used for check in, considering the climber has a valid entry/pass and form linked to their profile. However, the Check-in QR code cannot be used to search for a climber on the BETA dashboard.
Yes! The QR code is time-sensitive and dynamic. It expires after a short period or as soon as it’s scanned. This prevents climbers from sharing screenshots or reusing QR codes, ensuring that check-ins are secure and only valid for the individual user.
No. QR codes are intentionally dynamic and cannot be made static. This is a security measure to prevent unauthorized access, such as sharing screenshots or checking in unverified climbers without valid waivers or required proficiency. If you are looking for anyone to generate a QR code to check in, ie you
If you have Allow unverified auto check-in disabled - visitors can only generate a QR code with a form and safety proficiency. Please ensure that the visitor has both, a validated form on their profile, and a safety proficiency.
Sometimes, the form might require email validation and/or manual validation, depending on your settings for the form.
This could be occurring for a few reasons:
- Their profile has an expired form/waiver (They can sign a new form, to advance their status)
- Their profile does not have a climbing related proficiency eg belay safety, or lead climbing etc
- If your form is set to “require email validation”, then they have not validated their form. You can ask them to validate their form by checking their emails, or you can manually validate their form.
All of the above need to be valid, for a climber to be able to use QR code check-in.
The QR code is valid for one check-in or 15 minutes, whichever comes first.
Additionally, BETA only allows one active session per visitor. If the same profile attempts to check in again while already checked in, an error will be shown.
