Mistakes can occur, and we understand the frustration of accidental check-ins at the front desk. In BETA you can delete visits and credit a pass directly to a climber's profile.
When a visit is deleted from a visitor’s profile, that visit is automatically credited to the pass associated with that visit.
To delete a visitor’s visit, you must have manager permissions or above in BETA.
To remove a visit, you can re-credit an entry back to the pass easily from the Visit History Tab on the Visitor Profile.
No. Once you delete a visit from a visitor’s profile, the associated pass is automatically updated, and the visit is deducted from the total number of visits on that pass. This ensures that your pass records remain accurate and aligned with your visitors' actual attendance.
No, crediting a pass to a climber's account in BETA does not result in a refund. It simply corrects the check-in mistake by adding a pass instance to the climber's profile.
Refund processes, are handled separately.
Still Lost? We’ve got you covered!
Use the search box on the main Help to search the entire list of available help guides, or drop your question in the Support Chat!
