Cancel a Recurring Subscription

This feature is available to gyms on the Community Tier and above.

Cancelling a recurring subscription will stop future payments. To cancel a subscription, make sure the action is done within BETA — NOT through your payment provider.

Attention, Subscriptions with a Due transaction or credit on their subscription cannot be cancelled. You will receive an error if attempting to cancel a subscription with a pending due transaction, or a pending credit on their subscription. You will need to either cancel the due transaction first, or collect payment for that transaction.

Note, To Cancel the Due Transaction, in the Transaction Popup » Scroll down to the Payments tab » Cancel Payment.

Note, To add a payment to unsettled due transaction if you wish - the choice is yours. In the Transaction Popup » Scroll down to the Payments tab » Add Payment.

Once the payment is either cancelled or settled, you can Cancel the Subscription.

⤷ Cancelling an Active Subscription

The passes on that subscription will remain on the account which will expire at the end of the current billing cycle.

To expire a pass on the current billing cycle, please follow below

Attention: If the subscription includes additional items or credit, these will need to be managed separately.

⤷ Cancelling a Processing/Overdue Subscription

If you do not wish to collect payment for an processing/overdue subscription:

1. Cancel the payment

2. Cancel the overdue transaction separately

This two-step process ensures you do not accidentally cancel a missed payment that should still be collected. Once both are cancelled, you can then cancel the subscription itself.

Alternatively, you may choose to collect a manual payment on the due transaction; for example, if the customer is at the desk wishing to settle this last payment before cancelling the subscription itself.

Attention: If the subscription includes additional items or credit, these will need to be managed separately.

FAQs

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