You can manually issue a pass directly from a visitor’s profile.
This is particularly useful when you want to track entry and attendance without processing a payment —for example, allowing a parent or supervisor to enter your gym without making a sale.
From a climber’s profile, you can manually issue an entry type by selecting the desired pass. By default, only day entries are shown, but you can choose to display all available entries, with the “show all” or filter down by using the search bar.
You can also set a start date, which will determine when the pass becomes active. Depending on the pass's expiry settings, the system will automatically adjust the expiration date based on its duration.
On the Passes page, you can manually issue an entry type to a profile. Doing it from the Passes Page is useful for when you wish to issue free passes for multiple profiles.
You can also set a start date, which will determine when the pass becomes active. Depending on the pass's expiry settings, the system will automatically adjust the expiration date based on its duration.
Every pass in BETA is either issued via a transaction (sale or subscription renewal) or issued manually.
By inspecting the pass, you can see which transaction or subscription generated it, allowing you to trace its origin and verify billing or manual issuance.
That pass must have been granted manually or via a one‑off transaction. Check the pass’s “Issued By” transaction reference to see the exact sale or free‑issue record that created it. If at a multi-location site, it could be that their subscription is based at another gym.
From the Pass:From the Transaction:Open the Manage Pass popup by clicking the gear icon 
on the pass.Check the top-right corner for the transaction the pass was issued from.Open the Manage Transaction popup.At the bottom, review the items issued in that transaction.Double-click the profile name to open the corresponding profile.
When you log a payment on a pending subscription in BETA, it updates the payment status for that specific subscription to active.
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