With BETA's GoCardless integration, you can take online payments and set up subscriptions directly through GoCardless. Integrated payment methods result in an increased efficiency and convenience, a reduction of human error and improved customer experience.
status | online payments | recurring payments | website | |
GoCardless | integrated |
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You can easily offer in-app or online sales by creating customised widgets using BETA’s Widget Builder.
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Direct Debit Direct Debits are a convenient way for members to pay for recurring passes, or subscriptions. It enables automatic deduction of funds from their bank accounts to cover recurring payments, eliminating the need for manual payments and ensuring timely payment.
Once you have set up the GoCardless integration, customers purchasing recurring prices online or in the BETA app will be prompted to set up a Direct Debit mandate via GoCardless. The banking scheme used varies by country.
Direct Debit mandates are a low-churn payment method. They’re very likely to go through without any issues once the mandate has been set up. However, they come with some limitations.
Occasionally GoCardless will initially send a successful payment message to BETA, but then will later declare the payment a “late” failure. We may have already issued the passes for the new payment when this happens, in which case BETA will automatically revoke the passes and log the failed payment as a refund. This can happen up to 10 business days after the payment initially went through.
GoCardless refunds work differently than other payment methods and must be activated via the GoCardless dashboard. Read more here.
Important notes on refunds via GoCardless, returning “Error 610 - Go Cardless Api Error - 403 Forbidden.”
You can only refund payments if you have the available balance in the currency that you wish to refund
This is made up of payments GoCardless have collected on your behalf but not yet paid out to you - these would show in the status Confirmed. You can view all currently confirmed payments by going to the Payments section and filtering the status to show only 'Confirmed'. If you do not have the available balance then you would either have to wait for funds to become available from future collections (GoCardless can pause your payouts to allow funds to build up) or process the refund outside of GoCardless.
As a default, the 7-day safety refund feature will be enabled on your account, meaning that you will not be able to refund a payment that has been submitted in the last 7 days.
This is to ensure that the funds have actually been collected from your customer and no late failure or chargeback have taken place. However, if you would like this disabled, please let GoCardless know and they can remove this safety feature.
If the payment was originally collected via Direct Debit, it can still be charged back by the payer via their bank - even if you have already refunded it! It’s very important to understand this risk when creating refunds.
If you have signed a contract with GoCardless, refund fees may apply. Please refer to your contract or reach out to your GoCardless account manager to confirm.
How to Set Up an Integration in BETA
Set up powerful integrations to automate your workflows.
🔗 Set up a GoCardless Subscription (Direct Debit)
This help article guides you through the process of setting up a direct debit (GoCardless), as a visitor.
GoCardless uses different object types:
BRQ — Billing Request (a payment flow placeholder)
PM — Payment
MD — Mandate (authorisation to collect payments)
CU — Customer
