Activity Log Explainer

This is available on the Business Tier and above.

This can be viewed by staff with owner permissions only.

The Activity Log provides a detailed audit trail of actions taken across profiles, events, subscriptions, and transactions to help you monitor staff activity and maintain accountability.

⤷ Activity Log Overview

The Activity Log shows:

which staff profile made changes,
what was changed, and
when it was changed, helping you monitor staff activity and maintain accountability.

While the log format is more system-oriented than plain language, it indicates what was edited and by whom. It’s a valuable tool for tracking changes, resolving discrepancies, and keeping a transparent record of staff actions.

Gain a better understanding of the Comments section,

Comments Explainer

Explore how to effectively use internal comments in the BETA dashboard for confidential tracking and communication.

⤷ Understanding the Activity Logs

› Understand the Labels

While the format may include technical field names, key details like updated values and user actions are visible, helping you trace edits, creations, and deletions effectively.

VIEW: {}

This means someone viewed the item (e.g., a profile, subscription, or event). No changes were made—just accessed for viewing.

EDIT: [{"key":"setBillingAnchor","value":"2025-08-17"}]

This indicates that the billing anchor date was changed or set to August 17, 2025. The billing anchor determines when the subscription billing cycle resets.

EDIT: [{"key":"setDiscount","value":"true"}]

A discount was applied or enabled on this item.

EDIT: [{"key":"setPrice","value":"true"}]

The price of the item was changed. The log doesn’t show the exact amount, but it records that the price was edited.

› Understand the Entries

Each entry provides essential details to track system activity efficiently:

Account	Identifies the logged-in account associated with the action.
Staff Key	Mandatory for staff members on the logged in account to input, facilitating attribution of actions to specific individuals.
Time	Timestamp indicating when the action occurred.
Resource	Specifies the entity or item upon which the action was performed (e.g., event, price pass, product).
Action	Describes the nature of the action undertaken (e.g., edit, create, archive), enabling easy identification of activities.
Error	Indicates any encountered errors during the action and provides relevant error messages for troubleshooting.

Additionally, each log entry includes metadata, furnishing supplementary information as needed for comprehensive context analysis.

⤷ View activity logs on profiles, events, subscriptions, and transactions

Click on the “load logs” icon (near the top right of the comments section) to open a detailed log of all changes related to that profiles, events, subscriptions, or transactions - Available on Business and Above.

How do I check which staff member processed a sale on POS?

Open the transaction and view the Logs in the transaction popup. This will show all recorded activity, including who performed each action and when.

Note: PINs are required for staff accounts in the BETA dashboard and are used on POS to identify which user is performing each action.

See the related guide on how to set Require Pin staff accounts in the BETA dashboard:

Set Up & Control Staff Accounts & Permissions

This help article will guide you on getting your team set up on BETA during your onboarding process.

⤷ Access BETA’s Activity Logs Page

The logs page displays all logs and activity captured in BETA.

Logs Page

Log history availability, per tier:

BETA Guides