The POS in BETA streamlines transaction management by enabling you to create, cancel, and manage open tabs for clients with ease. It also allows you to seamlessly link customer profiles to transactions, ensuring every sale becomes a valuable data point. By connecting purchases to customer profiles, you can efficiently track and analyze customer activity.
POS Customisation is accessible to anyone with manager permissions and above; available to gyms on the BETA Business tier and above.
The POS system allows you to sell items, passes, and events quickly and seamlessly from a singular check-out page and connects into BETA’s powerful analytics tools.
It has customizable views based on who is supporting the checkout process. The POS is designed to streamline the transaction process, enabling you to sell items and services within your gym as quickly as possible.
Below are the primary components of the POS dashboard:
Groups differentiate your products from one another. Each group can contain one or many individual products or other groups of products.
Items include all of the merchandise, food, passes, slots, and events for sale in your gym. Each item includes all color and size options of a given type of product.
Add a till to your POS dashboard to collect cash payments.
Attach a payment terminal to collect credit or debit card payments.
Visitor Profiles can be linked to transactions to allow for an easy, one-stop shop to check out with passes, events, and other products.
Easy payment selection options let customers check out with their preferred payment method quickly.
Transactions may be cancelled or paused at any time.
POS Settings allow for multiple POS views to quickly sell different items at different registers or BETA-connected devices across your gym.
The capabilities of each of these sections is dependent on the permissions of the user logged into the system at any given time. To learn more about user permissions please reference the Permissions Guide.
Available to gyms on the BETA Business tier and above.
This video covers how to customise your POS View in BETA.
Searching in the Point of Sale is straight forward - just start typing!
To enable barcode scanning, assign the barcode to the specific product option/variant in your Products Page. Once set up, you can scan the barcode directly in the POS, and the correct item will be added to the transaction automatically.
Transactions can have the following states:
Open: Open transactions are transaction that were started, but either the cart was abandoned, or the transaction was not finalised in the POS. Open transactions allows for more items to be added to the same transaction. Items are NOT issued.
Due: Due transactions locks the transaction, preventing any items to be added to the transaction. Due transactions may only be modified by adding/removing payments, recalling, or refunding the entire transaction. All Items are issued to the linked profile. Available on Business and above
Succeeded: Transactions that have been successfully processed and completed.
Cancelled: Transactions that have been intentionally terminated.
Refunded: Transactions for which a full refund has been issued.
Partial Refund: Transactions for which a part refund has been issued.
Learn more about transactions in BETA,
Payments Explainer
Understand payment types, providers, transaction states, and troubleshooting tips to manage payments effectively.
Learn more about the external Payment Providers BETA works with,
Edit Payments, External Payment Providers
Update Payment fields like External ID, finalisation time, and type.
The POS in BETA simplifies handling transactions by allowing you to create, cancel, and manage open tabs for clients.
This section will guide you through processing sales, cancelling individual transactions, and managing open tabs, ensuring a smooth experience at checkout.
BETA allows you to cancel specific transactions directly from the POS, allowing you to quickly resolve errors or changes.
If you wish to Cancel a transaction, you can only do so if no payment is attached. If a payment method is tied to the transaction (e.g., a payment link), the payment must be Cancelled first.
Once the payment is cancelled, the transaction will become eligible for Cancellation too.
Transactions without payments attached can be Cancelled immediately from the POS to keep records organized and tidy.
Cancel Open/Due Transactions
Cancel open or due transactions.
Initiate new transactions in the POS, helping you manage sales efficiently.
BETA POS also keep track of open transactions for customers by setting up and revisiting open tabs. Perfect for managing multiple purchases throughout a client's visit.
BETA allows you to instantly open the POS from a visitor profile with this feature.
The linked profile ensures that all purchases are tracked to the specified client, providing seamless profile management and accurate data collection.
You can also check a climber in, directly from the POS,
Navigating the Point of Sale (POS)
This page summarises vital daily actions you can perform directly in the POS.
The POS Café / Restaurant is a dedicated point-of-sale system designed for your café or restaurant operations. It provides an intuitive, table-based layout that’s optimized for mobile and tablet use, making it faster and easier to manage orders, tables, and covers compared to the main POS.
This feature is an added bundle - contact BETA Sales if interested.
See dedicated help articles below,
BETA Resto Point of Sale Explainer
A dedicated point-of-sale system designed for your café or restaurant operations
Navigating the BETA Resto Point of Sale
Understand how to navigate and use the BETA Resto Point of Sale.
Transactions are automatically linked to the profile of the staff member who opened the transaction, not necessarily the one who completes it. If you're logged into a different profile than the one that opened the sale, it will show as No Account Linked. This applies to both individual logins and shared PIN accounts, ensuring accurate tracking of who initiated each sale.
The time in the Point of sale is inherited from your Browser settings and IP Address, please check your browser settings.
By default, the transaction is linked to the staff profile that opened the transaction. When using PIN-based logins, if a staff member opens the transaction will be attributed to the PIN profile - the staff member will then need to link that transaction to another profile. This allows managers tracking of who initiated each transaction, especially in shared POS environments - if transactions were left unlinked/unprocessed.
No, it’s not mandatory.
However, we strongly suggest it, as it provides a more complete picture of your customers' activity and supports more meaningful reporting and metrics.
Linking transactions to customer profiles is not required, but it’s highly recommended. Doing so gives you better reporting and insights, such as a more accurate calculation of customer Lifetime Value (LTV) and overall spending behavior — not just membership fees, but retail, café, and other purchases.
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