This feature is available to gyms on the Club Tier and above.
Through BETA’s search tool, you can search for a visitor without the need to write out their full name. In the search bar or in the advanced search field, search for a visitor using their name, surname, email or username.
Additionally, you can search for visitors with an existing account in other gyms part of the BETAverse - search in the search bar using the QR code visitors generate in the app. Scanning their QR code will instantly open up their profile, granting you access to their profile and their details. From here, you can:
Access Profiles: Quickly find and access a climber's details to send them a prefilled waiver link and manage their profile efficiently.
Merge Profiles: If a climber signed up through the app with a different email than the one in your dashboard, you can easily merge the profiles.
You can use this search feature anywhere the BETA search bar appears, such as: the main visitors page, POS search, the enroll page, when merging and more.
The BETA app displays two different QR codes:
Share Profile QR code - used to share one’s individual BETA profile with others e.g., reception/desk staff
Entry/Check in QR code - used to check a climber in with a pass they’ve purchased
Attention: The Share Profile QR code can still be used for check-in, providing that the climber has a valid entry/pass and form linked to their profile. The Check-in QR code, however, cannot be used to search for a climber on the BETA dashboard.
Yes! The QR code is time-sensitive and dynamic.
It expires after a short period or as soon as it’s scanned. This prevents climbers from sharing screenshots or reusing QR codes, ensuring that check-ins are secure and only valid for the individual user.
No. QR codes are intentionally dynamic and cannot be made static. This is a security measure to prevent unauthorized access, such as sharing screenshots or checking in unverified climbers without valid waivers or required proficiency.
If you have Check-in Validation Requirements disabled - visitors can only generate a QR code with a form and safety proficiency. Please ensure that the visitor has both, a validated form on their profile, and a safety proficiency. Sometimes, the form might require email validation and/or manual validation, depending on your gym’s settings.
This could be occurring for a few reasons:
Their profile has an expired form/waiver (They can sign a new form to advance their status)
Their profile does not have a climbing related proficiency (eg., belay safety, or lead climbing etc)
If your form is set to “require email validation”, then they have not validated their form. You can ask them to validate their form by checking their emails, or you can manually validate their form
Forms Explainer
Explore our comprehensive guide on managing participant forms, including settings, expirations,
All of the above need to be valid, for a climber to be able to use QR code check-in.
The QR code is valid for one check-in or 15 minutes, whichever comes first.
Additionally, BETA only allows one active session per visitor. If the same profile attempts to check in again while already checked in, an error will be shown.
To enable automatic submission, you need to configure your QR scanner to input a ⏎ Return after each scan. You will need to set-up your scanner to input after it is done scanning. This is controlled in your scanner settings, please refer to your hardware’s manual, this is often referred to as Carriage Return (CR) or Return or Enter Key.
Notes: Different brands use different terminology: “Carriage Return,” “Enter key,” “Add suffix,” or “Append CR/LF.” If you have a printed configuration manual, there’s usually a specific “Add CR” barcode to scan to enable it.
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