BETA will display an error message when a user attempts to perform an action and there’s an issue with the execution, this guide will help you trouble shoot what your next steps are.
Solution:
If receiving the above error when downloading the receipt from the transaction, try going to KeyInvoice directly, and search for the doc id shown in the grey chip.
Explanation:
Likely, the mandate has been cancelled so no further information can be retrieved from it.
Solution:
If not available, set up a new mandate with an active payment method.
Explanation:
This error occurs during a Profile Merge when the profile you are trying to "merge away" (delete) has Gym Admin privileges. The system prevents the deletion of active admin accounts to protect your dashboard security.
Solution:
1. Swap the Merge Direction
If the "Climber" profile is the one you actually want to keep, use the Swap button. This changes the merge direction so that the other profile is merged into the Admin profile, rather than trying to delete the Admin.
2. Remove Admin Access
If both profiles have been granted Admin Access (often seen in the Beta dashboard), the merge will fail regardless of direction. To fix this:
Navigate to the staff/permissions settings for the profile you wish to remove.
Revoke the Admin Access.
Return to the merge tool and complete the process.
Creating, Merging and Deleting Profiles
This help article covers how to create, merge and delete visitor profiles in BETA.
Set Up & Control Staff Accounts & Permissions
This help article will guide you on getting your team set up on BETA during your onboarding process.
Explanation:
In Advanced Sort, trying to run a query that’s too large may result in the above error.
Solution:
Narrow down your search using the filters to shrink the query, and re-run with with other filters to include all results you wish to see. e.g. if age split in 2 age groups rather than 1
Explanation:
In Advanced Sort, trying to download a query that’s too large will return this error.
Solution:
Rerun the query using the filters to shrink the query, and re-run with with other filters to include all results you wish to see. e.g. if age split in 2 age groups rather than 1. Then, attempt to re-download.
Explanation:
To perform certain actions, different levels of permissions are required.
Solution:
If you see this either see if someone with a higher permission level can action what you’re attempting to do. Or if you have a desk PIN account, ensure you’ve entered your own PIN.
Explanation:
Mailchimp doesn’t allow invalid emails, you likely have invalid emails attached to your selected audience climbers.
Solution:
Check for invalid emails or contact us to identify the invalid emails and remove or edit them.
Explanation:
There is likely a duplicated account.
Solution:
Find the original one and merge the one you don’t want into the main one.
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