Visitors' Home Widget: Explainer

Understanding the Visitors’ Home Widget

The Visitors’ Home Widget is your climbers’ personal dashboard. It’s where they log in to view and manage everything connected to their profile at your gym, passes, memberships, bookings, payments, forms, and more.

Climbers must be logged in to access the Visitors’ Home.

This is required because the profile contains sensitive information such as personal details, payment methods, subscriptions, and transaction history. Login ensures that only the verified profile owner can view or make changes.

The widget is designed mobile-first, meaning it works smoothly on phones, tablets, and desktops. No matter the screen size, climbers can easily navigate and manage their account.

If they are part of a family account, the Family Admin can easily switch between profiles to manage children or other linked members.

⤷ Create a Visitors' Home Widget

To embed the Visitors' Home Widget on your website, follow the guide below:

⤷ Visitors' Home: Manage Passes

The Passes section gives climbers a full overview of what they have and what's active.

› View Passes

Climbers can:

• See active and expired passes

• View remaining uses

• Check expiration dates

• See if a pass is paused

› View and Manage Subscriptions

Climbers can:

• View active recurring memberships

• See the creation date

• Check the upcoming billing date

• Review their subscription timeline

Depending on your gym’s settings, subscriptions can be paused or cancelled directly from this section. See how to change those settings below:

› Buy More Passes

Climbers are directed to the Passes Widget, where they can purchase any passes that are available for online sale.

⤷ Visitors' Home: Manage Bookings

This section allows climbers to manage event enrollments.

› See Enrolled Bookings

Climbers can:

• View events they are enrolled in

• Enroll themselves in eligible events

• Unenroll if they can no longer attend

› Find More Events

This shows events they are not currently enrolled in. If an event is included for free with their entry (for example through a prepaid pass or recurring subscription), they can enroll without being charged — provided they are accessing it correctly.

If a climber has a pass or subscription that makes an event free, that event will appear as free to book here.

Why can’t they book far into the future?

If a booking falls beyond their next billing date, the system prevents enrollment. This ensures climbers do not reserve a spot for a period where their membership may not yet be active or paid.

⤷ Visitors' Home: Manage Wallet

This section gives climbers visibility and control over payments and transaction history.

› Manage Payment Methods

Climbers can:

• Add, update, or remove payment methods

• Change their default payment method

The exact experience may vary depending on your payment provider.

› View Gift Cards

Climbers can:

• View gift card details

• See the gift card code (for online use)

• Check purchase date

• View remaining balance

• See expiration date

› View Transactions

Climbers can:

• View their full transaction history

• Download receipts for all successful payments

⤷ Visitors' Home: Manage Forms

This section handles all signed and required documents.

› View Forms

Climbers can:

• View previously signed forms

• Download copies for their records

› Sign New Forms

Climbers are directed to the Forms Widget, where they can complete any required forms.

Their profile details are prefilled automatically, but they must still review, complete required fields, check boxes, and provide signatures. Only their own profile information is prefilled.

⤷ Troubleshooting: Members are being charged for events that should be free due to their pass

› Check which widget they are accessing

There is an important difference between widgets:

• Event Widget → Allows purchase of events.

• Visitors’ Home Widget → Allows free enrollment (when included in a pass or subscription).

These widgets are intentionally separate and produce different outcomes.
To ensure climbers receive free enrollment when eligible, direct them to the Visitors’ Home Widget link, not the Event Widget link.

› Are they using the correct profile details?

Sometimes climbers:

• Use a different email address

• Create multiple profiles with slight name differences

Each unique email creates a separate profile in BETA. This can prevent passes or subscriptions from applying correctly.

You can:

• Merge duplicate profiles

• Transfer subscriptions or passes to the correct profile

This ensures the climber’s benefits apply as expected.