Move Subscriptions Between Locations

You're reading this guide because a member's subscription needs to be moved from one gym location to another. This is most common when a member switches their home gym, or when your organisation is restructuring locations.

When you transfer a subscription to a new location, all future billing will be charged from that location from the transfer date onwards.

Important: If the new location uses a different payment provider, or a different payment provider account, the member will need to update their payment method before their next billing date. Make sure to inform the member ahead of time so there is no disruption to their membership.

› When to use this

Use this if a member has permanently moved to a different location within your organisation and their subscription should now be managed and billed from there.

› What This Does Not Do

Moving a subscription between locations only changes where the member is billed from. It does not control which locations the member can access or check in to. If you need to manage location access or pass permissions, that is handled separately through your access settings — not through this transfer.

See how to edit your Entry Type Settings here:

› How to do it:

1. Go to the BETA Dashboard and open the relevant climber profile.

2. Navigate to Transactions » Subscriptions

3. Open up the subscription you want to transfer its location

4. Navigate to Manage Subscription » Move Subscription’s Location.

5. Click on the location where you wish to shift the subscription should be transferred to.

6. Click Submit - you will need Manager & Above permissions.

7. Confirm the transfer