Transferring a subscription does not affect who receives the assigned entries, transferring a subscription changes who pays for the subscription.
For transferring both the subscription and the entries tied to that subscription, two distinct actions are required.
Transfer a Subscription | Reassign Passes | |
Changes | Who pays for the subscription | Who receives passes each billing cycle |
Affects past entries? | No | No — future periods only |
Payment method moves? | No | N/A |
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Use this when billing responsibility needs to move to a different profile — for example, a parent taking over payment from a child's account.
Changing the Subscription Profile determines:
Which visitor's profile is linked to the next billing transaction
Which visitor's saved payment methods are used for auto-payment
Use this when you need to change which profile receives the passes that the subscription issues each billing cycle.
This will effective on the NEXT BILLING DATE. If already-issued passes also need to move, you'll need to handle those manually — see Gift a pass - one time.
Transfer/Gift a Pass to another visitor (one-off)
Transfer an existing pass from one visitor to another.
On the subscription popup, navigate to Manage Subscription » Manage Pass and you will be able to assign each pass to each climber.
If you sold a subscription to the wrong person and need to fix everything — billing and passes — you'll need to complete both actions:
Transfer the subscription to move billing to the correct profile.
Reassign passes on the subscription to update future pass allocation.
Gift a pass - one time for any passes that were already issued to the original profile.
Yes, you can transfer a subscription to a different profile, which will also transfer billing responsibilities to the new profile.
In a separate action, you will also need to ,Gift a pass - one time to also assign the passes to the correct profile. This ensures the subscription, payments and associated entries are correctly aligned with the new profile.
In the case where a pass has been used or a start date has already been set, a profile with Manager permissions or above will need to override the above by either re-crediting an entry or extending the expiry date of a pass by adding bonus days, respectively.
No — payment methods are tied to a profile and cannot be transferred. You'll need to capture a new payment method on the profile taking over billing.
They stay on the original profile.
Reassigning only affects passes issued from the next billing cycle onward.
Use Gift a pass - one time to move any already-issued passes.
