Edit Gym's Default Emails

The default confirmation emails at the gym serve as standardized messages sent to clients to confirm their bookings.

Confirmation emails do not count towards your gym’s transactional email limit, making them an efficient way to manage communications without impacting email quotas.

Confirmation emails are sent for bookings made through manual enrollment, pass-based enrollment and Online/App Bookings. They are not automatically sent for bookings made from the Point of Sale (POS) system, you may trigger a receipt email from the checkout popup.

With BETA’s emails, you can also customise the email with variables and place holders - use them to enter variable data such as the first name, booking details & more. Check out our guide below.

⤷ Understand HTML

All BETA emails are customised using HTML.

Click below for a HTML help tool to verify your HTML.

› An HTML cheat sheet

A Paragraph

 <p>This is a paragraph, and it will display as normal text.</p>
 <p>This will show up as a new line!</p>

Text Formatting

<p>This is a paragraph, and <b>this text will be bold,</b> <i>this will be italicized,</i> <u>this will be underlined,</u> and <s>this will be strike-through.</s></p>
<p>This will show up as a new line!</p>

A Button to download the BETA app

 <a href="<https://www.sendmoregetbeta.com/climbers/>" class="button" target="_blank">Download the BETA app</a> 

A Button with an external link

<a href="Enter_the_URL_here" class="button" target="_blank">Verify my email</a>

› Sample of HTML for a custom confirmation email for a Pizza Party

The below serves as an example and template, feel free to adapt it to your requirements! Please double check the smart tags, and copy.

<h1>Hey {{CLIMBER_FIRST}}! <br> Your {{EVENT_NAME}} booking is confirmed</h1>

    <p>Don't forget to bring your fav toppings; we provide the dough and the rolling pins. Looking forward to seeing you at {{GYM_NAME}} 💃</p>

 <br><br>
<h2>{{BOOKING_DETAILS}}</h2>

     <br>
    <!-- Link to Event Details -->
    <a href='https://www.sendmoregetbeta.com/' style='text-decoration: underline; color: #2054e2;'>Read more about the event here</a>

    <br><br>

    <p>Please! <b>Do not forget to sign our form!</b></p>
 <br>
    <!-- Link to Sign Form -->
    <a href='[Your_Form_Widget_URL]' style='display: inline-block; padding: 10px 20px; background-color: #2054e2; color: #FFFFFF; text-decoration: none; border-radius: 8px;'>Sign Form</a>
 <br><br>
    <p>We will see you soon, <br> from {{GYM_NAME}}.</p>

Body Html

⤷ Understand Emails in BETA

At multi-location facility the email template hierarchy works as follows:

• [Highest] Object-Specific (Event/Pass/Slot): Overrides the child default.

• Location/Child Default: Overrides the parent default.

• Parent Default: Overrides the BETA default. (if multi location)

• [Lowest]BETA Default: This is the base template (this may not be edited), BETA sets a simple default email as a placeholder.

The Simple Rule: The system starts at the top of this list and "falls back" until it finds a template to use. Specific settings always win over general ones.

If you want an Event to send a unique email at Location A but keep the standard email at Location B, you should set the template at the Event level for that specific site.

Tip for Multi-Location Standardization: Want the same email for all locations? Set your template at the Parent/Main Dashboard.

The Benefit: Any new or existing locations that has its email setting ‘unedited" will automatically use this Parent template.

⤷ Smart Tags - email variables

Each type of default email can use Smart Tags that you can directly copy and paste into your custom email template, allowing to insert personalized or dynamic content into your emails

Attention: Some smart tags are important to the functioning of your emails, such as the {{CODE}} for your Gift Card emails, or {{URL}} in a form, to Enters the URL to confirm their email.

If {{CODE}} is removed from your default email, a gift card ID will not be sent.

⤷ Edit Your Gym Wide Emails

⤷ Gym Default Emails Types

› event: Booking Confirmation

The event email is an automated confirmation that a participant has been successfully registered for an event.

For custom emails per event template, see

› eventCancel: Class/Event Cancellation

Default Email template for cancellation of event instances.

› eventReminder: Event Reminder

Available on Business & Above - Event Reminder Emails go out at the same time each day and send reminders for events starting between 24 and 48 hours in the future from the Event Start time.

› bookingCancel: Singe participant Class/Event Cancellation

Default Email template for cancellation of single participant booking

› waiver: Forms & Documents

The waiver email is a copy of the completed waiver form, sent to the recipient after they sign it. If a signature is included, a PDF copy is attached.
For custom emails per form, see

› paymentReceipt: Payment Receipt

Available on Business & Above - The paymentReceipt email is an automated receipt sent after a successful payment for a booking or purchase.

› invoice: Invoices for Due transactions

Available on Business & Above - the invoice email is a detailed request for payment for products or services.

› giftCard: Gift Card

The giftCard email contains a digital gift card that can be used for future bookings or purchases, both online or in person.

› subscriptionCancel: Membership Cancelled

Default Email template for cancellation of recurring subscription (membership). A toggle allows you to control when cancelling through the Subscription Popup Page.

› subscriptionFailed: Payment Failed

The latest billing attempt for the subscription was unsuccessful. Payment was not collected, BETA sends out the default email.

› subscriptionPaused: Membership Paused

Default Email template for pausing of recurring subscription.

› subscriptionResumed: Membership Resumed

› prefilledDocument: Form/Document Request

Sent to climbers when a prefilled waiver or form is delivered for them to review and/or sign.

FAQs

Still Lost? We’ve got you covered!

Use the search box on the main Help to search the entire list of available help guides, or drop your question in the Support Chat!