The default confirmation emails at the gym serve as standardized messages sent to clients to confirm their bookings.
Confirmation emails do not count towards your gym’s transactional email limit, making them an efficient way to manage communications without impacting email quotas.
Confirmation emails are sent for bookings made through manual enrollment, pass-based enrollment and Online/App Bookings. They are not automatically sent for bookings made from the Point of Sale (POS) system, you may trigger a receipt email from the checkout popup.
With BETA’s emails, you can also customise the email with variables and place holders - use them to enter variable data such as the first name, booking details & more. Check out our guide below.
Transaction Email Smart Tags / Variable Placeholders
Enter dynamic data into your transactional emails, to
All BETA emails are customised using HTML.
Click below for a HTML help tool to verify your HTML.
HTML VALIDATORA Paragraph
<p>This is a paragraph, and it will display as normal text.</p>
<p>This will show up as a new line!</p>
Text Formatting
<p>This is a paragraph, and <b>this text will be bold,</b> <i>this will be italicized,</i> <u>this will be underlined,</u> and <s>this will be strike-through.</s></p>
<p>This will show up as a new line!</p>
A Button to download the BETA app
<a href="<https://www.sendmoregetbeta.com/climbers/>" class="button" target="_blank">Download the BETA app</a>
A Button with an external link
<a href="Enter_the_URL_here" class="button" target="_blank">Verify my email</a>
The below serves as an example and template, feel free to adapt it to your requirements! Please double check the smart tags, and copy.
<h1>Hey {{CLIMBER_FIRST}}! <br> Your {{EVENT_NAME}} booking is confirmed</h1>
<p>Don't forget to bring your fav toppings; we provide the dough and the rolling pins. Looking forward to seeing you at {{GYM_NAME}} 💃</p>
<br><br>
<h2>{{BOOKING_DETAILS}}</h2>
<br>
<!-- Link to Event Details -->
<a href='https://www.sendmoregetbeta.com/' style='text-decoration: underline; color: #2054e2;'>Read more about the event here</a>
<br><br>
<p>Please! <b>Do not forget to sign our form!</b></p>
<br>
<!-- Link to Sign Form -->
<a href='[Your_Form_Widget_URL]' style='display: inline-block; padding: 10px 20px; background-color: #2054e2; color: #FFFFFF; text-decoration: none; border-radius: 8px;'>Sign Form</a>
<br><br>
<p>We will see you soon, <br> from {{GYM_NAME}}.</p>Body Html
At multi-location facility the email template hierarchy works as follows:
[Highest] Object-Specific (Event/Pass/Slot): Overrides the child default.
Location/Child Default: Overrides the parent default.
Parent Default: Overrides the BETA default. (if multi location)
[Lowest]BETA Default: This is the base template (this may not be edited), BETA sets a simple default email as a placeholder.
Each type of default email can use Smart Tags that you can directly copy and paste into your custom email template, allowing to insert personalized or dynamic content into your emails
For Events
| Enters your Gym Name in Full |
| Enters the Event Template name |
| Enters the name of who the booking is for. |
| Enters the booking time and date. |
| Enters a QR code, for scanning at the desk - this will load the profiles instantly. |
For Forms
| Enters your Gym Name in Full |
| Enters the name of who the booking is for. |
| Enters the booking time and date. |
| Enters the URL to confirm their email, for forms. THIS IS REQUIRED FOR FORM VALIDATION! |
| Enters a QR code, for scanning at the desk - this will load the profiles instantly. |
For Receipts
| Enters your Gym Name in Full |
| Enters the name of who the booking is for. |
| Detailed breakdown of the purchase, including items and quantities. |
| Enters a QR code, for scanning at the desk - this will load the profiles instantly. |
For Invoices
| Enters your Gym Name in Full |
| Enters the Event name |
| Enters the name of who the booking is for. |
| Detailed breakdown of the purchase, including items and quantities. |
| Enters a QR code, for scanning at the desk - this will load the profiles instantly. |
For Gift Cards
| Enters your Gym Name in Full |
| Enters the name of who purchased gift card |
| Enters the name of who the gift card is for, ie who is receiving the gift card. |
| The monetary value of the Gift Card purchased. |
| The Gift Card QR code |
| The personal note in for gift cards. |
The event email is an automated confirmation that a participant has been successfully registered for an event.
For custom emails per event template, see
Event/Course Template Customisation & Emails
Learn how to add event descriptions to enhance customer engagement and increase bookings.
Default Email template for cancellation of event instances.
Available on Business & Above - Event Reminder Emails go out at the same time each day and send reminders for events starting between 24 and 48 hours in the future from the Event Start time.
Default Email template for cancellation of single participant booking
The waiver email is a copy of the completed waiver form, sent to the recipient after they sign it. If a signature is included, a PDF copy is attached.
For custom emails per form, see
Forms Explainer
Explore our comprehensive guide on managing participant forms, including settings, expirations, and booking forms
Available on Business & Above - The paymentReceipt email is an automated receipt sent after a successful payment for a booking or purchase.
Available on Business & Above - the invoice email is a detailed request for payment for products or services.
The giftCard email contains a digital gift card that can be used for future bookings or purchases, both online or in person.
Default Email template for cancellation of recurring subscription (membership). A toggle allows you to control when cancelling through the Subscription Popup Page.
The latest billing attempt for the subscription was unsuccessful. Payment was not collected, BETA sends out the default email.
Default Email template for pausing of recurring subscription.
Sent to climbers when a prefilled waiver or form is delivered for them to review and/or sign.
Forms on Visitor's Profile
This help article covers how to add, view, validate or reject forms on a profile.
Just enter this HTML in the custom email form: <a href="<https://www.sendmoregetbeta.com/climbers/>" class="button" target="_blank">Download the BETA app</a>
The contact details at the bottom of the email will be your gym's contact details. Your logo will show in the top left of the emails. These can be edited in the your Gym Settings. However the BETA logo in the bottom right will still appear, if you are on the Business Tier and below.
To fully customise the branding, and remove the BETA logo on the emails, and have access to full custom styling of the email, please upgrade to the Enterprise Tier.
HTML allows you to customise the content of the email to your liking, and to find your brand and styling. There are some online tools which can help you get basic formatting, or feel free to take our example above, and fit it to your needs.
If you are looking for further email customisation, on the Enterprise Tier, you have full control of the code and the styling of the email formatting.

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